Refund policy

Thank you for shopping at Feelive. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. At the end of the page, click on the email link service@feelive.net in contact us to send an email requesting a return or exchange.

Policy

  1. Purchase can be returned or exchanged within 30 days from the receipt date.
  2. Items must be unused, undamaged, and in original packaging with all the original labels, ensure that all articles in the package are intact. Items that do not meet these criteria will not be considered for return.
  3. If the product is returned or exchanged due to product quality problems, transportation problems, etc., the return shipping fee will be borne by the seller. If you apply for a return or exchange for personal reasons, the buyer shall bear the return shipping fee.
  4. Customized products, On Sale products and mystery box can not be returned or exchanged. If there is a quality issue, please contact us. [notice]
  5. The bundle sets can only be returned as a set. No individual item of a bundle can be returned for refundand size exchange.

Application

If you need to return or exchange an item, please click on the email link service@feelive.net on the "Contact Us" page at the end of the page to send an email requesting a return or exchange.

Refund Time

Your return will be processed within 7 business days from the time we receive it in our warehouse. Please allow 5–10 business days for refund transactions to reflect on your bank statement after completion. You will be notified by email when the refund reaches your account.